.wpmf-attachment.mdc-list-item {
width: 172px !important;
padding: 0 16px !important;
margin: 8px 12px 8px 8px !important;
background: #fff;
overflow: hidden;
height: 48px !important;
text-overflow: ellipsis;
white-space: nowrap;
display: -ms-flexbox;
display: flex;
-webkit-box-align: center;
-ms-flex-align: center;
align-items: center;
-webkit-box-pack: start;
-ms-flex-pack: start;
justify-content: flex-start;
box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.14), 0 3px 1px -2px rgba(0, 0, 0, 0.12), 0 1px 5px 0 rgba(0, 0, 0, 0.2);
cursor: pointer;
}
.wpmf-attachment.mdc-list-item.mdc-ripple-upgraded.mdc-ripple-upgraded::before {
top: calc(50% - 100%);
left: calc(50% - 100%);
width: 200%;
height: 200%;
-webkit-transform: scale(var(--mdc-ripple-fg-scale, 0));
transform: scale(var(--mdc-ripple-fg-scale, 0));
}
.wpmf-attachment .mdc-list-item__start-detail {
display: inline-flex;
align-items: center;
justify-content: center;
color: #8f8f8f;
}
.wpmf-attachment .mdc-list-item__start-detail {
width: 35px;
height: 35px;
margin-left: 0;
margin-right: 10px;
border-radius: 50%;
}
.wpmf-attachment .grey-bg {
background: rgba(0, 0, 0, .26);
}
.wpmf-attachment .white-bg {
background: #fff;
}
.wpmf-attachment .mdc-list-item__text {
display: -webkit-inline-box;
display: -ms-inline-flexbox;
-webkit-box-orient: vertical;
-webkit-box-direction: normal;
-ms-flex-direction: column;
flex-direction: column;
display: inline-block;
width: 90px;
white-space: nowrap;
overflow: hidden !important;
text-overflow: ellipsis;
text-align: left;
}
.wpmf-attachment.material_design.wpmf-back .dashicons-arrow-left-alt2 {
display: block !important;
opacity: 1 !important;
color: #8f8f8f !important;
}
.wpmf-attachment.material_design.wpmf-hover-folder {
border: #4d90fe solid 2px;
background: rgba(77, 144, 254, 0.2);
}
.wpmf-attachment.wpmf-line-break {
flex-basis: 100%;
height: 0 !important;
overflow: hidden !important;
margin: 0 !important;
padding: 0 !important;
}
/** Css for context menu */
.wpmf-contextmenu {
display: none;
}
.wpmf-contextmenu .colorsub .wp-picker-container {
width: 100%;
float: left;
margin: 4px;
}
.wpmf-contextmenu.grey-text.text-darken-2 {
color: #616161 !important;
}
.wpmf-contextmenu li {
margin-bottom: 0;
font-size: 14px;
line-height: 20px;
height: 40px;
}
.wpmf-contextmenu .wpmf-color-picker {
height: auto;
}
.wpmf-contextmenu li:hover > div.items_menu{
background: #eeeeee;
}
.wpmf-contextmenu li:hover > .submenu {
display: block;
}
.wpmf-contextmenu, .wpmf-contextmenu .submenu {
opacity: 1;
transition: opacity .5s;
margin: 0;
min-width: 250px;
box-sizing: border-box;
background: #fff;
position: fixed;
padding: 8px 0;
border-radius: 2px;
z-index: 999999;
}
.wpmf-contextmenu .z-depth-1, .wpmf-contextmenu.z-depth-1 {
box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);
}
.wpmf-contextmenu li div.items_menu, .wpmf-contextmenu .submenu li div.items_menu {
position: absolute;
box-sizing: border-box;
padding: 8px 20px 8px 60px;
margin: 4px 0;
width: 100%;
transition: .3s;
text-align: left !important;
white-space: nowrap;
display: block;
cursor: pointer;
}
.wpmf-contextmenu .disabled, .wpmf-contextmenu .submenu .disabled {
opacity: .7;
cursor: default;
}
.wpmf-contextmenu li .material-icons, .wpmf-contextmenu .submenu li .material-icons {
position: absolute;
left: 24px;
color: #8f8f8f;
font-size: 20px !important;
}
.wpmf-contextmenu .sub, .wpmf-contextmenu .submenu .sub {
overflow: visible;
}
.wpmf-contextmenu .waves, .wpmf-contextmenu .submenu .waves {
position: absolute;
top: 0;
left: 0;
right: 0;
bottom: 0;
overflow: hidden;
z-index: 10;
}
.wpmf-contextmenu li .right, .wpmf-contextmenu .submenu li .right {
left: auto;
right: 24px;
}
.wpmf-contextmenu li .material-icons, .wpmf-contextmenu .submenu li .material-icons {
position: absolute;
}
.wpmf-contextmenu .sub .right, .wpmf-contextmenu .submenu .sub .right {
transition: .5s;
}
.wpmf-contextmenu i.right {
float: right;
margin-left: 15px;
}
.wpmf-contextmenu .right {
float: right !important;
}
.wpmf-contextmenu .sub .submenu {
display: none;
top: 0;
transition: .3s;
position: absolute;
z-index: 999999;
width: auto;
margin: 0;
left: calc(100%);
}
.wp-picker-ok {
width: 20%;
float: left;
margin: 4px !important;
}
.wpmf-contextmenu.context_overflow .sub .submenu {
right: calc(100%);
left: auto;
}
.wpmf-contextmenu .color-wrapper {
width: 240px;
}
.wpmf-contextmenu .color-wrapper .color {
float: left;
margin: 5px;
height: 30px;
width: 30px;
position: relative;
}
.wpmf-contextmenu .color-wrapper .color.custom_color {
margin: 0;
}
.wpmf-contextmenu .color-wrapper .color .color_check {
color: #fff !important;
font-size: 30px !important;
left: 0 !important;
}
.wpmf-contextmenu .color-wrapper .color .color_uncheck {
color: #eee !important;
font-size: 30px !important;
left: 0 !important;
}
.wpmf-contextmenu .colorsub {
padding: 10px !important;
min-width: 236px !important;
}
.wpmf-dialog-container #positive {
color: #fff !important;
font-weight: bold !important;
background: #4285f4 !important;
}
.wpmf-dialog-container #negative {
font-weight: bold !important;
color: #656565 !important;
margin-right: 5px !important;
}
.custom_color_wrap {
width: 240px;
float: left;
}
.wp-color-folder {
float: left;
height: 30px;
vertical-align: middle;
width: 210px;
margin: 0;
}
.wp-color-folder::placeholder {
opacity: 0.6;
font-size: 12px;
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title="Negócios">Negócios</a></span> </div> <h2 class="amp-post-title">Demora e atraso de entregas são os principais fatores que impedem a fidelização dos clientes. Veja como resolver!</h2> </div> <div class="sf-img"> <figure class="amp-featured-image "> <amp-img src="http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver.png" srcset="http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver.png 848w, http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver-300x140.png 300w, http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver-768x360.png 768w, http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver-30x14.png 30w" width="848" height="397" layout=responsive alt="Demora e atraso de entregas são os principais fatores que impedem a fidelização dos clientes. Veja como resolver!"><amp-img fallback src="http://blog.encaminhei.com/wp-content/plugins/accelerated-mobile-pages/images/SD-default-image.png" srcset="http://blog.encaminhei.com/wp-content/plugins/accelerated-mobile-pages/images/SD-default-image.png 848w, http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver-300x140.png 300w, http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver-768x360.png 768w, http://blog.encaminhei.com/wp-content/uploads/2021/02/Demora-e-atraso-de-entregas-são-os-principais-fatores-que-impedem-a-fidelização-dos-clientes.-Veja-como-resolver-30x14.png 30w" width="848" height="397" layout=responsive alt="Demora e atraso de entregas são os principais fatores que impedem a fidelização dos clientes. Veja como resolver!"></amp-img></amp-img> </figure> </div> <div class="sp-cnt"> <div class="cntr"> <div class="sp-rl"> <div class="sp-rt"> <div class="cntn-wrp artl-cnt"> <div data-elementor-type="wp-post" data-elementor-id="1297" class="elementor elementor-1297" data-elementor-settings="[]"> <div class="elementor-inner"> <div class="elementor-section-wrap"> <section class="elementor-section elementor-top-section elementor-element elementor-element-ff16310 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ff16310" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-row"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9350b2" data-id="e9350b2" data-element_type="column"> <div class="elementor-column-wrap elementor-element-populated"> <div class="elementor-widget-wrap"> <div class="elementor-element elementor-element-3da77a5 elementor-widget elementor-widget-text-editor" data-id="3da77a5" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"><p>Mais do que vender, uma entrega eficiente garantirá a satisfação do cliente e favorecerá as compras futuras.</p><p>Atualmente, com uma concorrência cada vez mais acirrada, é essencial que os e-commerces planejem e executem ações que otimizem todos os processos, desde o planejamento, atendimento até a entrega, para que a experiência de compra do consumidor seja muito satisfatória, gerando fidelização e uma boa avaliação diante do mercado e da concorrência.</p><p>Temos acompanhado um grande crescimento <a href="http://blog.encaminhei.com/logistica-transporte/qual-e-a-transportadora-que-os-e-commerces-usam-para-fazer-entregas/">dos e-commerces e vendas online</a>. Sabemos que hoje em dia todos estão conectados e que a informação é rapidamente difundida nos canais de comunicação, entre eles, as redes sociais. Quando uma empresa, além de oferecer produtos de qualidade, também realiza as entregas em prazos adequados, ela é reconhecida, indicada e compartilhada para mais pessoas. No entanto, caso haja atrasos e demoras, a avaliação pública será negativa e os compartilhamentos serão de reclamação. Ninguém quer passar por essa segunda situação, não é mesmo?</p><p>Todo consumidor, ao realizar a compra, espera receber o produto anunciado no prazo que foi acordado no ato da finalização do carrinho. Aliás, tanto o comprador como o vendedor esperam por isso.</p><p>Porém, muitas vezes as soluções de entregas ainda são ineficazes, ocasionando transtornos e problemas. Ora a mercadoria demora a ser postada, devido ao processo interno, ora as empresas responsáveis pelo transporte não cumprem o prazo informado. A falta de informação no rastreio também causa uma situação bem complicada, deixando o vendedor sem ter um status para informar o comprador sobre o produto.</p><p>Os problemas ocorridos na entrega tiveram muitas reclamações nos órgãos e sites relacionados, o que, além de prejudicar a imagem da empresa, gerou custos e retrabalhos e trouxeram insatisfação ao cliente. E o que mais <a href="http://blog.encaminhei.com/logistica-transporte/qual-e-a-transportadora-que-os-e-commerces-usam-para-fazer-entregas/">o e-commerce</a> deseja é que o cliente fique satisfeito e seja fiel à loja, certo?</p></div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-322b6bc elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="322b6bc" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-row"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50fe54b" data-id="50fe54b" data-element_type="column"> <div class="elementor-column-wrap elementor-element-populated"> <div class="elementor-widget-wrap"> <div class="elementor-element elementor-element-80a9b5c elementor-widget elementor-widget-heading" data-id="80a9b5c" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Como resolver as demoras e atrasos na entrega dos produtos?</h2> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-99611a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="99611a9" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-row"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc3fcdc" data-id="fc3fcdc" data-element_type="column"> <div class="elementor-column-wrap elementor-element-populated"> <div class="elementor-widget-wrap"> <div class="elementor-element elementor-element-bcb453b elementor-widget elementor-widget-text-editor" data-id="bcb453b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"><p>Pensando em como resolver os problemas de atraso e entrega, separamos 07 dicas de como solucionar as questões do frete e ainda fidelizar o cliente. Confira abaixo:</p><ol><li><span class="acss8a724"><strong>Tenha um rigoroso controle de estoque</strong></span></li></ol><p>Para que não ocorram atrasos e demoras no envio é primordial que o seu e-commerce tenha um estoque monitorado e atualizado, seguindo um critério rigoroso. Isso garantirá que todos os produtos que serão vendidos estarão disponíveis para envio e evitará problemas de atrasos na postagem do produto.</p><p><strong> </strong></p><ol start="2"><li><span class="acss8a724"><strong>Tenha parceiros de confiança</strong></span></li></ol><p>Quando uma loja oferece opções de entrega com parceiros renomados no mercado, a percepção do consumidor é muito melhor. Ainda que ele esteja conhecendo a sua loja e comprando com você pela primeira vez, ter parceiros de confiança aumentará também a confiabilidade da sua loja, pois ele irá associar a qualidade da sua loja à empresa que já é reconhecida.</p><ol start="3"><li><span class="acss8a724"><strong>Ofereça várias opções de envio ao seu cliente</strong></span></li></ol><p>Quanto mais opções de envio você oferecer ao cliente, mais atraído ele ficará para realizar as compras no seu e-commerce, uma vez que ele poderá optar pelo valor e prazos que se adequem à necessidade dele. Certamente, ele perceberá a sua atenção à <a href="http://blog.encaminhei.com/logistica-transporte/como-o-papel-da-logistica-foi-importante-em-um-ano-de-explosao-de-vendas-no-e-commerce/">logística</a> e será um ponto positivo para o seu reconhecimento.</p><ol start="4"><li><span class="acss8a724"><strong>Rastreamento dos envios</strong></span></li></ol><p>Oferecer o rastreamento dos envios tem se tornado cada vez mais essencial para os negócios online. Afinal, todos querem saber onde está o produto que comprou e qual a previsão da entrega, se irá adiantar ou chegar no prazo combinado. Essa solução fará toda a diferença! O cliente se sentirá muito mais seguro comprando na sua loja e isso ajudará para que as compras futuras também aconteçam.</p><ol start="5"><li><span class="acss8a724"><strong>Tenha uma logística de fretes</strong></span></li></ol><p>Com uma <a href="http://blog.encaminhei.com/logistica-transporte/como-o-papel-da-logistica-foi-importante-em-um-ano-de-explosao-de-vendas-no-e-commerce/">logística de fretes</a> você, enquanto empreendedor, terá o auxílio de especialistas no segmento, e será possível cotar os melhores valores, prazos e opções de entrega, o que te ajudará a reduzir custos e prazos nos processos. Para o cliente, isso será revertido em uma solução eficaz para a entrega, e diminuirá consideravelmente a chance dele desistir da compra ou ter problemas com atrasos e demoras na entrega.</p><ol start="6"><li><span class="acss8a724"><strong>Use a tecnologia a favor do seu negócio</strong></span></li></ol><p>Tudo está conectado. Da mesma forma que a maioria das pessoas utilizam o celular para realizar suas compras, assim elas esperam receber as informações sobre as compras efetuadas. Usar a tecnologia a favor do seu negócio será um diferencial desde o atendimento até a entrega. Quanto mais digital forem os processos da sua empresa, mais ele estará apto para atender a crescente demanda do mercado.</p><ol start="7"><li><span class="acss8a724"><strong>Ofereça mais segurança e confiança</strong></span></li></ol><p>Um dos fatores essenciais para que o cliente seja fiel a sua empresa é que ele sinta segurança e confiança ao realizar negócios no seu e-commerce. Para isso, é muito importante ter informações claras sobre os produtos e processos e disponibilizá-las para o acesso, sempre que necessário. Além disso, é vital ter processos transparentes, para que em nenhum momento o cliente se sinta inseguro ao realizar a compra com você. Através de um planejamento inteligente e integrado, que irá desde o atendimento até a entrega, o cliente terá muito mais chances de se fidelizar à sua loja.</p></div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-b21a78a elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b21a78a" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-row"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c76e823" data-id="c76e823" data-element_type="column"> <div class="elementor-column-wrap elementor-element-populated"> <div class="elementor-widget-wrap"> <div class="elementor-element elementor-element-9cf70bd elementor-widget elementor-widget-heading" data-id="9cf70bd" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Já teve problemas com atrasos e demoras. O que fazer?</h3> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-b2e8d7d elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b2e8d7d" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-row"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9fb2216" data-id="9fb2216" data-element_type="column"> <div class="elementor-column-wrap elementor-element-populated"> <div class="elementor-widget-wrap"> <div class="elementor-element elementor-element-8ec9334 elementor-widget elementor-widget-text-editor" data-id="8ec9334" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"><p>Caso o seu <a href="http://blog.encaminhei.com/logistica-transporte/qual-e-a-transportadora-que-os-e-commerces-usam-para-fazer-entregas/">e-commerce</a> tenha tido reclamações referentes a entrega dos produtos é muito importante ter empatia com o consumidor. Ouvi-lo, mostrar que está cuidando do caso e oferecer uma ou mais soluções eficazes para resolver o problema é muito positivo.</p><p>Esse suporte será essencial para ajudá-lo da melhor, e mais rápida, maneira possível, além de melhorar a imagem da sua loja diante do ocorrido.</p><p>Agora que você já sabe como resolver os problemas que ocasionam as demoras e os atrasos, poderá verificar, já no início do processo de venda, as possíveis lacunas e tomar as medidas necessárias para que a entrega seja eficiente e ofereça uma ótima experiência de compra para o seu cliente, fidelizando-o à sua loja online. Boas vendas!</p><p><strong>Conheça as soluções Logísticas da Encaminhei.com e tenha um parceiro estratégico para otimizar os fretes da sua empresa.</strong></p></div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-aeb52b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="aeb52b7" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-row"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fb104b" data-id="7fb104b" data-element_type="column"> <div class="elementor-column-wrap elementor-element-populated"> <div class="elementor-widget-wrap"> <div class="elementor-element elementor-element-26804de elementor-align-center elementor-widget elementor-widget-button" data-id="26804de" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a href="https://conteudo.encaminhei.com/calendario-2021" class="elementor-button-link elementor-button elementor-size-md" role="button"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">[eBook] Datas comemorativas 2021</span> </span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> <div class="amp-wp-content"><amp-addthis width="320" height="92" data-pub-id="ra-5cc8551aa4f16f5c" data-widget-id="cwgj"></amp-addthis></div> <div class="amp-author "> <div class="amp-author-image "> <amp-img src="http://2.gravatar.com/avatar/294a06819f5e5c24035b12b7f827d48f?s=60&#038;d=mm&#038;r=g" width="60" height="60" layout="fixed"></amp-img> </div> <div class="author-details "><span class="author-name">encaminhei</span><p></p> </div> </div> <div id="pagination"> <div class="next"> <a href="http://blog.encaminhei.com/logistica-transporte/logistica-e-apontada-como-o-maior-desafio-dos-e-commerces-veja-aqui-7-dicas-estrategicas/amp/"><span>Next </span>Logística é apontada como o maior desafio dos E-Commerces. 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width="15" height="15" /> </a> </li> </ul> </div> <div class="sp-athr"> <span class="athr-tx">Published by</span> <div class="amp-author "> <div class="author-details "><span class="author-name">encaminhei</span> </div> </div> </div> <div class="post-date"> <div class="loop-date">4 anos ago</div> </div> <div class="srp"> <ul class="clearfix"> <h3 class="amp-related-posts-title">Related Post</h3> <li class="has_thumbnail"> <div class="rlp-image"> <a href="http://blog.encaminhei.com/logistica-transporte/como-funciona-a-logistica-de-uma-loja-virtual-um-guia-para-iniciantes-no-e-commerce/amp/" rel="bookmark" title="Como funciona a logística de uma Loja Virtual: um guia para iniciantes no e-commerce"> <amp-img src="http://blog.encaminhei.com/wp-content/uploads/2024/01/ENCAMINHEI_JAN_BLOG_01_V1-1-1-220x134.png" alt="" width="220" height="134" layout="responsive"><amp-img fallback src="http://blog.encaminhei.com/wp-content/plugins/accelerated-mobile-pages/images/SD-default-image.png" alt="" 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